The Role
– MST Parts Group are recruiting in Durham…
MST Parts Group is considered the UK leader in the earthmoving spare parts market and is the trusted supplier to most of the major earthmoving machinery operators working in the UK. We operate four stock and service locations in Durham, Glasgow, Guildford and Birmingham. Together with our strong team of sales area engineers and internal sales support specialists, we’re able to offer a truly nationwide coverage. Helping to get machinery back on track with maximum performance, minimum downtime and minimum cost all guaranteed.
Following the USCO Group’s acquisition of MST, we’re now part of the USCO ITR Worldwide Team, considered the global leader in the manufacture of undercarriage, GET and repair parts.
We work at pace to respond to our customers’ needs for their earthmoving machinery. Supplying undercarriage, wear parts and rubber tracks, services and repairs in a timely and professional manner. First time. Every time.
– The Opportunity
Join us, as an Internal Office Based Sales Coordinator at our Durham Head Office for a rewarding career.
Here you will learn valuable skills in our reputable office sales department from capable mentors who were once in your shoes. That’s because all of our mangers and management teams started in this way, including our current Managing Director.
This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you’ll have a well-rounded experience and learn vital skills to succeed and progress in your area.
Our family values have been the guiding light for our business over some 50 years. We recognised early on that exceptional customer service could only come from recruiting the most skilled and expert individuals on the ground and across the UK. An ethos that continues to this day. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in challenging times.
– Responsibilities
As an Internal Office Based Sales Coordinator, you are empowered to make decisions that will greatly affect your career as well as the business.
You’ll be responsible for –
Developing new business opportunities within the UK
Making outbound calls – prospecting and making appointments for Area Sales Managers
Providing support to Area Sales Managers by means of processing orders and checking stock availability
Helping take incoming sales enquiries/process quotations/orders
Follow up on customer quotations
Trade counter enquiries/stock pricing
We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You’ll learn proper sales techniques, business strategies and customer relationship management.
Those skills will provide you with the opportunity to build solid, long lasting relationships with key business decision makers. In your development to become a successful team member at MST Parts Group, you’ll learn how to mentor, train, develop, manage and promote staff that join after you.
In turn, we’ll reward your development with pay increases and opportunities.
– Qualifications
You must have a full UK manual driving licence, but we do make accommodations for applicants who don’t drive due to a disability.
No drug or alcohol related offence on driving record within the last five years is permitted.
– Experience
You must have 1 years experience in a sales and be a team player who has experience in a customer service and sales environment (Required)
You must have good verbal and written communication skills, excellent customer service and relationship building skills with customers (Required)
You must have experience with CRM management or similar system (Required)
You must be proficient in Microsoft Word/Excel (Required)
You must be highly organised with good time keeping and be able to self manage, with an enthusiastic and positive attitude (Required)
You must have Proficient IT Skills and be able to pick up new systems and processes quickly (Required)
You should ideally have knowledge of our industry, however this is NOT essential (Desirable)
Reports to: Durham Sales Manager
Department: Durham Internal Sales Team
– Additional Information
Regardless of your socio-economic background or education, MST will always look at how you perform against our competencies and will judge you on that alone. We strive to be an inclusive workplace and will always follow our inclusivity policies within our recruitment.